| Typical solution aim: Develop the organisational culture to make the strategy a reality and drive the desired customer and staff experience.
Typical timeframe: 18 – 36 months depending on the degree of change and scope.
Typical outcomes:
- More time and space for innovation and strategic planning
- Improved people productivity
- Greater commercial awareness
- Improved quality of decision making
- Aligned approach and management style across the organisation
- Better staff engagement and loyalty
- Stronger teamwork across departments, divisions and subsidiaries
- Increased morale and motivation
- Improved customer experience and retention.
What our clients say:
“Minerva has an expertise in understanding personal change and how this can be facilitated in the work context. Minerva is about understanding communication and how to make it more effective. Minerva is about developmental input, which really leads to personal change. Minerva is about passing on these competencies to its partners so that they become their competencies/abilities.”
Phil Loney, MD, Lloyds TSB Insurance
“Minerva brought a very positive, down-to-earth and irreverent attitude that really encouraged staff to try out their new skills and behaviours as they learned them”
Julie Evans - Head of Retail Network, Principality Building Society
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